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  3. How do I request expedited processing of an order for emergency repairs?
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  3. How do I request expedited processing of an order for emergency repairs?

How do I request expedited processing of an order for emergency repairs?

First, determine if the request is for an emergency or a pressing need.  The North Carolina Procurement Manual defines pressing need and emergency as follows:

Emergency: a situation which endangers lives, property or the continuation of a vital program and which can be rectified only by immediate on-the-spot purchases or rental of equipment.

Pressing need: a need that arises from unforeseen causes, including but not limited to, delay by contractors, delay in transportation, breakdown in machinery, or unanticipated volume of work.

Next, contact Procurement Services for guidance and proper handling of the order, whenever possible. If an emergency occurs during non-business hours, contact Procurement Services on the next business day so the incident can be noted and the file can be documented.

Updated on October 15, 2020

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