Am I charged for double-sided copies? Yes. Each side that is printed is considered an impression and would account for a copy each in your monthly...
Can cardstock go through the copier? Yes, cardstock can be sent through the device, however, please update the paper type to avoid jams.
Can envelopes go through the copier? Yes, envelopes can be sent through the device via the bypass tray only, located on the left side of the...
Can transparency film go through the copier? Yes, however, the transparency must have the white strip on the left.
Do I have to dial 9 to send a fax outside of campus? No. You will have to input “7” plus the area code to use any off campus fax number.
Do I have to pay extra for WolfCopy services and supplies? All WolfCopy-owned and leased devices include repairs and supplies, excluding paper. However, paper can be an add-on for leased devices....
How do I fax with a WolfCopy device? Select Fax and Scan Select Direct Input Select Fax 4 Input the fax number using the number 7 plus area...
How do I relocate an MFD? To relocate an MFD, please fill out a Relocate an MFD form (opens in a new tab). Read more: Procurement...
How do I request a new WolfCopy MFD? You can request a new Multifunction Device by filling out the Request a new MFD form (opens in new tab)....
How does the printer keep track of monochrome vs color printing? All devices are equipped with a counter that provides us the monochrome vs color impressions each month electronically.
How much does WolfCopy charge for services? To find up-to-date WolfCopy rates, please visit the Multifunction Device Plan Pricing page (opens a in new tab). Read more:...
I have a paper jam in my WolfCopy device. What do I do? Call (919) 515-HELP or email help@ncsu.edu and provide: The copier ID Information about the device that is jamming.
What do I do if my printer is offline and will not turn on? If your printer is offline or you are unable to connect to it, please call (919) 515-HELP or email help@ncsu.edu...
What is a Mutifunctional Device (MFD)? All of the WolfCopy devices are multifunctional, providing a solution that can replace several devices and be configured to meet...
What is an access code? An access code is a one to sixteen digit code that links individuals to a fund source. Your code must...
What is WolfCopy? WolfCopy provides managed print services to NC State faculty, staff, and students. Learn more: Procurement & Business Services, WolfCopy WolfCopy...
What services does WolfCopy provide? WolfCopy provides managed print services to NC State faculty, staff, and students. Since 1995, WolfCopy has met the document management...
Where can I find coin operated MFDs? Coin operated Multifunction devices are located in DH Hill Library, room 1102 and Hunt Library, 3rd Floor. Read more: Procurement...
Who is my WolfCopy Customer Service Representative? WolfCopy Customer Service Representatives are assigned by building. To find out who your representative is, please call (919) 515-HELP or...
WolfCopy User Manual The Procurement & Business Services Learn It page lists up-to-date resources for all WolfCopy including the WolfCopy User Manual, WolfCopy...