Can I add a new MarketPlace supplier?
To be approved as a MarketPlace supplier, certain technical and spending requirements must be met. You can submit a Request...
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Can I create an invoice for a supplier?
Invoices cannot be created for a supplier. An invoice must be sent to the university by the supplier. -
Can I update a supplier’s email address in an invitation to connect to PaymentWorks after it has been sent?
Once an invitation to PaymentWorks has been sent, the email address cannot be updated. Please send a new invitation to... -
Can I update an invoice to be the correct amount for an ePayables supplier?
No, this is done by Card Services. To change an invoice for an ePayables supplier, contact Card Services at (919) 515-6130... -
Do non-employees need a travel authorization?
Yes. Non-employees traveling on university business, whose expenses are paid or reimbursed by the university, are subject to the same... -
How are non-MarketPlace suppliers paid?
The available payment mechanisms for non-MarketPlace suppliers are the following, in order of preference: PCard: The Procurement Card (PCard) is... -
How do I add or update a supplier’s address?
To view a vendor’s address follow the steps outlined below: Log into MyPack Portal. Select the Financial System Homepage from... -
How do I create a PaymentWorks Payee Account?
To create a PaymentWorks account, please follow the step-by-step instructions provided at Procurement & Business Services, Supplier Onboarding. In this... -
How do I direct a supplier to make a payment via wire to Foundation or the Alumni Association?
Please reach out to your business office or FAI for wire instructions. An Other Income transmittal will need to be... -
How do I know if a payment has been sent to the supplier?
To find out if a payment has been sent to a supplier, follow the steps outlined below. If there is... -
How do I know if my invoice has been paid?
To find out if a supplier invoice has been paid, follow the steps outlined below. Go to MyPack Portal. From... -
How do I process a foreign supplier invoice that is in foreign currency?
If the cost of the foreign item is $5,000 U.S. dollars or higher, a requisition must be submitted for processing.... -
How do I void and reissue a check issued to a vendor or individual?
The process will differ depending on whether a check has been reported lost or missing, or if the university department... -
How do update a remittance address in PaymentWorks?
Once a vendor has been connected in PaymentWorks through the process outlined in Chapter 2 of the Supplier Information Manual... -
How do we pay a foreign supplier who requests a wire transfer payment?
Complete and submit the appropriate foreign wire transfer form located under Forms/Wires on the Controller’s Office website. Send the completed... -
How does a charter bus supplier gets added to the approved list?
To become a Charter Bus and Limousine/Sedan Services Approved Supplier, please submit evidence of insurance as listed on the Charter... -
I disagree with the amount due on an invoice for an ePayables supplier. What do I do?
Contact Card Services at (919) 515-6130 or ncsu_epay@ncsu.edu and provide the following information: Voucher ID Copy of the invoice displaying... -
Is there a Supplier Information Manual?
Yes. There are two resources for Supplier Information management: -
The supplier wants to be paid through ACH instead of ePayables. What do I do?
Send an email to ncsu_epay@ncsu.edu and provide the following information: Supplier name Vendor ID Card Services will deactivate the supplier... -
The University is closed and I need gas. What do I do?
Please contact the University Gas Cylinder Supplier directly: Airgas: Taniqua Ezell (919) 368-2289 Arc3: Brian Baldelli (919) 772-9500 -
What is PaymentWorks?
Starting July of 2021, NC State partnered with PaymentWorks, a third-party onboarding platform that eliminates the risk of business payments... -
What should I do with a credit (memo) issued by a supplier?
Sometimes, suppliers issue credit memos for returned goods, overpayments, duplicate payments, exchanges, pricing discrepancies, rebates, etc. Credit Memorandums from suppliers... -
Where can I find a current list of Marketplace suppliers?
A list of current MarketPlace suppliers can be found on the MarketPlace Supplier Contact List. You can also “shop all... -
Where can I find the Vendor ACH Enrollment Form?
To request a Vendor ACH Enrollment Form, please contact: Terressa R. Yeakle Best Business Systems Analyst, Accounts Payable tryeakle@ncsu.edu -
Who can I contact for help with PaymentWorks?
If you have questions about the PaymentWorks system. please contact supplier_onboarding@ncsu.edu. PaymentWorks support and information can also be found in... -
Who do I contact regarding an issue with my gas cylinder valve?
For issues regarding malfunctioning or faulty equipment, please contact the gas supplier sales representative directly: Airgas: Taniqua Ezell (919) 368-2289... -
Who should a supplier contact for questions regarding ePay?
Please contact the Virtual Payables Administrator at ncsu_epay@ncsu.edu. Read more: Procurement & Business Services, Virtual Payables for Campus -
Why has a check issued to a supplier not cleared yet?
If a check was issued to a supplier but it has not cleared, it is possible that the supplier never... -
Will I be notified when a PO is sent to the supplier?
If you would like to be notified when a PO is sent to the supplier, send an email to the...