Can I add a new MarketPlace supplier? To be approved as a MarketPlace supplier, certain technical and spending requirements must be met. You can submit a Request...
Can I buy with the PCard if I can get a cheaper price than in the MarketPlace? Yes, you can. However, if you find a better price outside of the MarketPlace or on a MarketPlace supplier’s website,...
Can I go to the store to purchase a gas cylinder? No, you may not go to the store to purchase a gas cylinder. All orders should be placed through the...
Can I purchase digital content through the MarketPlace? Yes, you can purchase eBooks and eGift cards from Amazon through the MarketPlace. Non-Allowable Digital Content The following is a...
Can I purchase eBooks? Yes, you can purchase eBooks from Amazon Business through the NC State MarketPlace. Amazon, a preferred contracted supplier, allows you to...
Can I purchase multiple items from the same supplier? Yes. Using the marketplace catalog, add the items you want to your cart. When you are finished shopping, check out...
Can I use coupons or promo codes on orders in the MarketPlace? Some MarketPlace suppliers have promo codes that can be used in MarketPlace. However, this is rare. If you find a...
Can I use my PCard to purchase gas or gas cylinders? The PCard should not be used to purchase gas. Please use MarketPlace for all gas orders.
Can I use my PCard to ship a package? Yes. However, the university discount will not be applied. Ship your packages through the MarketPlace to take advantage of the...
Can I use the university’s master account number for the billing of shipping charges at a FedEx store? No. Unauthorized use of NC State’s FedEx Master Account amounts to misappropriation of state property and is strictly prohibited. Ship your...
How can I check the status of a purchase order? Once an order has been fully approved, the order confirmation email sent by the supplier will be needed for checking...
How do I add a new “Ship to” location? Contact the Help Desk by calling (919) 515-HELP or sending an email to help@ncsu.edu with a request to add a...
How do I become a MarketPlace order approver? To become a MarketPlace approver, you will need to contact your SAR Administrator. A Marketplace Approver is a department or...
How do I cancel a MarketPlace order? To cancel a MarketPlace order before it has been submitted, select the Cancel Requisition option at the bottom of the...
How do I cancel a receiving report for a MarketPlace order? A receiver can be cancelled if the order was recently received and has not been charged yet. To cancel a...
How do I change Marketplace Approvers? Approvers are added by your SAR Administrator. In order to add and/or change Markeplace approvers, please contact your SAR administrator....
How do I check the approval status of a MarketPlace order? To check the status of a MarketPlace order, you will need to navigate to the Manage Requisitions page:
How do I Close MarketPlace order? To close a MarketPlace order, follow the steps outlined below: Make sure all items have been received or rejected. Send...
How do I complete the year-end close out process? To assist with the year-end closeout process, and in alignment with the Office of Finance and Administration Principles of Work,...
How do I enter a receiving report for a MarketPlace order? All MarketPlace orders require receiving within two business days of delivery. To receive a MarketPlace order after the shipment arrives,...
How do I enter a service requisition? Create a requisition. Make a note in the comment section that this is a service requisition. Procurement Services will take...
How do I establish an Amazon Business account? In addition to over 60 supplier catalogs available at the MarketPlace, Procurement Services offers MarketPlace shoppers access to Amazon Business....
How do I get MarketPlace Shipper access? Before you can gain FedEx Shipper access , you will need to make sure that the following steps are successfully...
How do I get MarketPlace Shopper access? Before you can gain MarketPlace access, you will need to make sure that the following steps are successfully completed: Obtain...
How do I handle a MarketPlace order that is on backorder? If you order has items that are listed as being on backorder, you can either wait for the order to...
How do I obtain a Marketplace Training certificate? MarketPlace Training is one of the four courses required to become a Certified Departmental Purchasing Representative. The other courses are: Purchasing...
How do I order chemical products through the MarketPlace? Chemicals products, other than radioactive chemical materials, can be purchased through the MarketPlace like any other product. If you need...
How do I order items from Amazon that are labeled as “restricted”? To order of items from Amazon that are tagged as restricted, please provide an justification of need. You will still...
How do I pay for goods or services under $5,000? There are several methods that can be used to make departmental purchases, both for goods and services. These methods are...
How do I return or replace a MarketPlace order? To return or replace a MarketPlace order, follow the instructions outlined below: Contact the supplier’s customer service department using the...