Can I add a new MarketPlace supplier?
To be approved as a MarketPlace supplier, certain technical and spending requirements must be met. You can submit a Request...
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Can I go to the store to purchase a gas cylinder?
No, you may not go to the store to purchase a gas cylinder. All orders should be placed through the... -
Can I purchase books on Kindle ?
Yes, digital content, such as digital books, can be purchased using the PCard. Digital content cannot be purchased through the... -
Can I purchase multiple items from the same supplier?
Yes. Using the marketplace catalog, add the items you want to your cart. When you are finished shopping, check out... -
Can I use coupons or promo codes on orders in the MarketPlace?
Some MarketPlace suppliers have promo codes that can be used in MarketPlace. However, this is rare. If you find a... -
Can I use my PCard to purchase gas or gas cylinders?
The PCard should not be used to purchase gas. Please use MarketPlace for all gas orders. -
Can I use my PCard to ship a package?
The use of the university PCard can be used to pay for the cost of shipping a FedEx package. However,... -
Can I use the university’s master account number for the billing of shipping charges at a FedEx store?
No. Using the university’s master account is strictly prohibited. Ship your packages through the MarketPlace to take advantage of the... -
How can I check the status of a purchase order?
Once an order has been fully approved, the order confirmation email sent by the supplier will be needed for checking... -
How do I add a new “Ship to” location?
Contact the Help Desk by calling (919) 515-HELP or sending an email at help@ncsu.edu with a request to add a... -
How do I become a MarketPlace order approver?
To become a MarketPlace approver, you will need to contact your SAR Administrator. A Marketplace Approver is a department or... -
How do I cancel a receiving report for a MarketPlace order?
A receiver can be cancelled if the order was recently received and has not been charged yet. To cancel a... -
How do I change Marketplace Approvers?
Approvers are added by your SAR Administrator. In order to add and/or change Markeplace approvers, please contact your SAR administrator.... -
How do I check the approval status of a MarketPlace order?
To check the status of a MarketPlace order, you will need to navigate to the Manage Requisitions page: From the... -
How do I Close MarketPlace order?
To close a MarketPlace order, follow the steps outlined below: Make sure all items have been received or rejected. Send... -
How do I complete the year-end close out process?
To assist with the year-end closeout process, and in alignment with the Office of Finance and Administration Principles of Work,... -
How do I enter a receiving report for a MarketPlace order?
All MarketPlace orders require receiving within two business days of delivery. To receive a MarketPlace order after the shipment arrives,... -
How do I establish an Amazon Business account?
In addition to over 60 supplier catalogs available at the MarketPlace, Procurement Services offers MarketPlace shoppers access to Amazon Business.... -
How do I get MarketPlace Shipper access?
Before you can gain FedEx Shipper access , you will need to make sure that the following steps are successfully... -
How do I get MarketPlace Shopper access?
Before you can gain MarketPlace access, you will need to make sure that the following steps are successfully completed: Obtain... -
How do I handle a MarketPlace order that is on backorder?
If you order has items that are listed as being on backorder, you can either wait for the order to... -
How do I obtain a Marketplace Training certificate?
MarketPlace Training is one of the three courses required to become a Certified Departmental Purchasing Representative. The other two courses are:... -
How do I order chemical products through the MarketPlace?
Chemicals products, other than radioactive chemical materials, can be purchased through the MarketPlace like any other product. If you need... -
How do I order items from Amazon that are labeled as “restricted”?
To order of items from Amazon that are tagged as restricted, please provide an justification of need. You will still... -
How do I pay for goods or services under $5,000?
There are several methods that can be used to make departmental purchases, both for goods and services. These methods are... -
How do I return or replace a MarketPlace order?
To return or replace a MarketPlace order, follow the instructions outlined below: Contact the supplier’s customer service department using the... -
How do I run a Marketplace query?
Individual MarketPlace customers can use the Manage Requisitions page in MyPackPortal to Query previous orders. If more advanced queries are... -
How do I set up multi-year purchase orders?
To set up multi-year purchase orders, follow the steps outlined in the Advanced Purchasing Manual, Chapter 9: Set Up Multi-Year... -
How do I sign up for MarketPlace Training?
Links to all Procurement & Business Services training can be found on the Learn It page. -
How do I update my Ship To address?
Step-by-step instructions for how to update the Ship To address can be found in the MarketPlace Manual, Chapter 12: Tutorials,...