Am I charged for double-sided copies?
Yes. Each side that is printed is considered an impression and would account for a copy each in your monthly...
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Are access code reports for WolfCopy available?
Access codes are no longer available. A department can elect to enroll in Direct Billing if this function is needed.... -
Can cardstock go through the copier?
Yes, cardstock can be sent through the device, however, please update the paper type to avoid jams. -
Can envelopes go through the copier?
Yes, envelopes can be sent through the device via the bypass tray only, located on the left side of the... -
Can I change the toner for my WolfCopy myself?
Best practice is for a WolfCopy Technician to complete this task for you. Please contact help@ncsu.edu or (919) 515-HELP and... -
Can I move my WolfCopy device myself?
Customers are not allowed to move devices. Please contact (191) 515-HELP and provide: Date of the requested move Location of... -
Can I scan to a thumb drive?
Yes. All WolfCopy devices are equipped with Scan to Thumb Drive capability. -
Can I update the email address for WolfCopy scan to email for my department?
Best practice is for a WolfCopy Technician to complete this task for you. Please contact help@ncsu.edu or (919) 515-HELP and... -
Can transparency film go through the copier?
Yes, however, the transparency must have the white strip on the left. -
Do I have to dial 9 to send a fax outside of campus?
No. You will have to input “7” plus the area code to use any off campus fax number. -
Do I have to pay for toner for my WolfCopy device?
No, Toner and staples are provided to WolfCopy and WolfPrint printers and copiers. Read more: WolfCopy Customer Manual, Repairs and... -
Do WolfCopy devices have scanning capabilities?
All WolfCopy Multifunctional Devices (MFDs) have the capability to scan as well as to print and fax documents. Read more:... -
Do you charge for front and back printing?
Yes. Each side that is printed is considered an impression and would account for a copy each in your monthly... -
Do you offer faxing services?
WolfCopy does not offer faxing service. However, all WolfCopy devices are capable of faxing. -
Do you offer scanning as a service?
Currently, WolfCopy does not offer scanning as a service. However, all WolfCopy devices are capable of scan to email. -
How do I fax with a WolfCopy device?
Select Fax and Scan Select Direct Input Select Fax 4 Input the fax number using the number 7 plus area... -
How do I request service for my WolfCopy device?
You can email help@ncsu.edu or call (919) 515-HELP. Please include: The copier ID (located on the front of the device)... -
How do I scan a large document with a WolfCopy device?
Start Main Display Screen Select Scan\Fax Select Name and PDF Select PDF and Multi Page Select Page Separation Select All... -
How do I update a Project ID associated with my WolfCopy device?
You can update your project ID by clicking on this link. Read more: WolfCopy Customer Manual, Change My Project ID -
How does the printer keep track of monochrome vs color printing?
All devices are equipped with a counter that provides us the monochrome vs color impressions each month electronically. -
How long will it take for my WolfCopy device to be serviced?
For supply services (toner, staples, etc), allow one hour for repair. All other issues are addressed within four hours of... -
How much do you charge to print business cards?
WolfCopy does not print business cards. You can use a MarketPlace supplier or contact WolfXpress for this service. -
How much does it cost to network a copier?
There is no cost from WolfCopy to network the device. However, if the port is not active, there may be... -
I am not receiving scanned emails through the WolfCopy device. What do I do?
Check to ensure the email is not in your spam folder. If you still cannot locate the email, contact (919)... -
I am unable to fax with a WolfCopy device. Who do I contact?
Please contact help@ncsu.edu or (919) 515-HELP to place a request for service. Please provide: Your copier ID An explanation of... -
I have a paper jam in my WolfCopy device. What do I do?
Call (919) 515-HELP or email help@ncsu.edu and provide: The copier ID Information about the device that is jamming. -
I have a question about my WolfCopy bill. Who do I contact?
You may contact Nikki Faison at dsfaison@ncsu.edu or (919) 515-8098. Read more: WolfCopy Customer Manual, Rates and Invoicing -
Is there a rental fee associated with WolfCopy Services?
The only time a rental fee is billed is for short-term loan devices, such as 2-3 days for a seminar.... -
My job didn’t print. I want my money back.
WolfPrint refunds are issued for poor quality or incomplete jobs. Please call (919) 515-HELP or email help@ncsu.edu and provide: Your... -
What do I do if my printer is offline and will not turn on?
If your printer is offline or you are unable to connect to it, please call (919) 515-HELP or email help@ncsu.edu...