How does the printer keep track of monochrome vs color printing?
All devices are equipped with a counter that provides us the monochrome vs color impressions each month electronically.
WolfCopy; WolfPrint
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How long does my print job stay in the WolfPrint queue?
Print jobs are automatically canceled in the system if not released within 12 hours. -
How long will it take for my WolfCopy device to be serviced?
For supply services (toner, staples, etc), allow one hour for repair. All other issues are addressed within four hours of... -
How much do you charge to print business cards?
WolfCopy does not print business cards. You can use a MarketPlace supplier or contact WolfXpress for this service. -
How much does it cost to network a copier?
There is no cost from WolfCopy to network the device. However, if the port is not active, there may be... -
How much does WolfCopy charge for services?
To find up-to-date WolfCopy rates, please visit the Multifunction Device Plan Pricing page (opens a in new tab). Read more:... -
I am not receiving scanned emails through the WolfCopy device. What do I do?
Check to ensure the email is not in your spam folder. If you still cannot locate the email, contact (919)... -
I am unable to fax with a WolfCopy device. Who do I contact?
Please contact help@ncsu.edu or (919) 515-HELP to place a request for service. Please provide: Your copier ID An explanation of... -
I have a paper jam in my WolfCopy device. What do I do?
Call (919) 515-HELP or email help@ncsu.edu and provide: The copier ID Information about the device that is jamming. -
I have a question about my WolfCopy bill. Who do I contact?
You may contact Nikki Faison at dsfaison@ncsu.edu or (919) 515-8098. Read more: WolfCopy Customer Manual, Rates and Invoicing -
Is my copier networked?
Roughly 90% of all WolfCopy devices are networked. To confirm a specific device, please call (919) 515-HELP or email help@ncsu.edu... -
Is there a rental fee associated with WolfCopy Services?
The only time a rental fee is billed is for short-term loan devices, such as 2-3 days for a seminar.... -
My job didn’t print. I want my money back.
WolfPrint refunds are issued for poor quality or incomplete jobs. Please call (919) 515-HELP or email help@ncsu.edu and provide: Your... -
What does my monthly WolfCopy plan provide?
All pricing plans include a certain number of copies, toner, staples, and service. Paper delivery is an additional cost. Please... -
What does the “1,000 included” mean for WolfCopy?
WolfCopy has a standard pricing plan which includes 1,000 black and white copies in the monthly base fee. -
What does the “750 included” mean for WolfCopy?
Wolfcopy has a low volume pricing plan, which includes 750 black and white copies in the monthly base fee. -
What is a Mutifunctional Device (MFD)?
All of the WolfCopy devices are multifunctional, providing a solution that can replace several devices and be configured to meet... -
What is an access code?
An access code is a one to sixteen digit code that links individuals to a fund source. Your code must... -
What is direct billing?
Direct Billing is a service that gives WolfCopy customers the ability to automatically distribute copies over multiple fund sources, by... -
What is the fastest WolfCopy device that you have available?
Our fastest device prints 55 pages per minute. Please click on this link to access plans and rates, Read more: WolfCopy Customer... -
What is the price of a black and white copy?
Pricing has various factors, including the speed of the device, paper delivery, etc. Please visit this link to view our pricing... -
What is the price of a color copy?
Pricing has various factors, including the speed of the device, paper delivery, etc. Please visit this link to view our... -
What is WolfCopy?
WolfCopy provides managed print services to NC State faculty, staff, and students. Learn more: Procurement & Business Services, WolfCopy WolfCopy... -
What is WolfPrint?
WolfPrint FollowMe printing makes it possible for NC State students, faculty and staff to submit a print job from one... -
What pricing plans are available for WolfCopy Services?
We have several pricing plans to choose from based on: Color Speed Paper Service & Maintenance Black & White Copies... -
What services does WolfCopy provide?
WolfCopy provides managed print services to NC State faculty, staff, and students. Since 1995, WolfCopy has met the document management... -
When will WolfCopy invoices be posted?
WolfCopy invoices are posted by the 15th of the month for the prior month’s billing. Read more: WolfCopy Customer Manual,... -
Where can I find coin operated MFDs?
Coin operated Multifunction devices are located in DH Hill Library, room 1102 and Hunt Library, 3rd Floor. Read more: Procurement... -
Where can I find my WolfCopy invoice?
WolfCopy invoices are posted by the 15th of the month for the prior month’s billing. Read more: WolfCopy Customer Manual, Billing... -
Where can I find WolfCopy rates?
WolfCopy rates can be found on this link. Read more: WolfCopy Customer Manual, Rates and Invoicing