Am I charged for double-sided copies?
Yes. Each side that is printed is considered an impression and would account for a copy each in your monthly...
WolfCopy; WolfPrint
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Are access code reports for WolfCopy available?
Access codes are no longer available. A department can elect to enroll in Direct Billing if this function is needed.... -
Can cardstock go through the copier?
Yes, cardstock can be sent through the device, however, please update the paper type to avoid jams. -
Can envelopes go through the copier?
Yes, envelopes can be sent through the device via the bypass tray only, located on the left side of the... -
Can I change the toner for my WolfCopy myself?
Best practice is for a WolfCopy Technician to complete this task for you. Please contact help@ncsu.edu or (919) 515-HELP and... -
Can I move my WolfCopy device myself?
Customers are not allowed to move devices. Please contact (191) 515-HELP and provide: Date of the requested move Location of... -
Can I remove an email address from the copier?
Best practice is for a WolfCopy Technician to complete this task for you. Please contact help@ncsu.edu or (919) 515-HELP and provide: Your... -
Can I scan to a thumb drive?
Yes. All WolfCopy devices are equipped with Scan to Thumb Drive capability. -
Can I update the email address for WolfCopy scan to email for my department?
Best practice is for a WolfCopy Technician to complete this task for you. Please contact help@ncsu.edu or (919) 515-HELP and... -
Can my department pay for students printing?
Yes. The department needs to complete the Departmental Shared Account form. -
Can transparency film go through the copier?
Yes, however, the transparency must have the white strip on the left. -
Do I have to dial 9 to send a fax outside of campus?
No. You will have to input “7” plus the area code to use any off campus fax number. -
Do I have to pay extra for WolfCopy services and supplies?
All WolfCopy-owned and leased devices include repairs and supplies, excluding paper. However, paper can be an add-on for leased devices.... -
Do I have to pay for toner for my WolfCopy device?
No, Toner and staples are provided to WolfCopy and WolfPrint printers and copiers. Read more: WolfCopy Customer Manual, Repairs and... -
Do the WolfCopy copiers scan in color?
Yes, all WolfCopy devices scan in color. -
Do WolfCopy devices have scanning capabilities?
All WolfCopy Multifunctional Devices (MFDs) have the capability to scan as well as to print and fax documents. Read more:... -
Do you charge for front and back printing?
Yes. Each side that is printed is considered an impression and would account for a copy each in your monthly... -
Do you charge for paper for WolfCopy copiers?
Yes, WolfCopy charges a fee for those devices enrolled in a pricing plan with paper delivery. -
Do you offer faxing services?
WolfCopy does not offer faxing service. However, all WolfCopy devices are capable of faxing. -
Do you offer scanning as a service?
Currently, WolfCopy does not offer scanning as a service. However, all WolfCopy devices are capable of scan to email. -
Does my copier have fax capability?
Yes. All WolfCopy devices are equipped with fax capability. -
Does WolfCopy repair damaged printers/copiers?
Yes, WolfCopy will attempt to repair any WolfCopy-owned or leased device. If the device cannot be repaired, the device will... -
How do I fax with a WolfCopy device?
Select Fax and Scan Select Direct Input Select Fax 4 Input the fax number using the number 7 plus area... -
How do I obtain a refund for my unused WolfPrint quota?
Full refunds are generally approved if you are no longer enrolled as a student (graduation or withdrawal). Please call (191)... -
How do I print with WolfPrint?
Please refer to these instructions on how to print, as it varies depending on the source of the print job.... -
How do I relocate an MFD?
To relocate an MFD, please fill out a Relocate an MFD form (opens in a new tab). Read more: Procurement... -
How do I request a new WolfCopy MFD?
You can request a new Multifunction Device by filling out the Request a new MFD form (opens in new tab).... -
How do I request service for my WolfCopy device?
You can email help@ncsu.edu or call (919) 515-HELP. Please include: The copier ID (located on the front of the device)... -
How do I scan a large document with a WolfCopy device?
Start Main Display Screen Select Scan\Fax Select Name and PDF Select PDF and Multi Page Select Page Separation Select All... -
How do I update a Project ID associated with my WolfCopy device?
You can update your project ID by clicking on this link. Read more: WolfCopy Customer Manual, Change My Project ID
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