Can an honorarium be paid as a one time supplier payment? No because, Honorariums are considered income to the recipients. All recipients of honorariums must register with NC State through the...
Can I update a supplier’s email address in an invitation to connect to PaymentWorks after it has been sent? Once an invitation to PaymentWorks has been sent, the email address cannot be updated. Please send a new invitation to...
Do existing vendors keep their Supplier ID after connecting in PaymentWorks? Yes, existing vendors will keep their Supplier ID after registering with PaymentWorks. In some cases, such as a change in...
Does the PaymentWorks supplier registration system have a cost? No. The PaymentWorks supplier registration system is a no-cost onboarding system for vendors. Related article: What is PaymentWorks?
How do I add or update a supplier’s address? To view a vendor’s address follow the steps outlined below: Log into MyPack Portal. Select the Financial System Homepage from...
How do I create a PaymentWorks Payee Account? To create a PaymentWorks account, please follow the step-by-step instructions provided at Procurement & Business Services, Supplier Onboarding. In this...
How do I enter a one-time supplier? Follow the instructions outlined below to enter a One-Time Supplier Request through the Supplier Center. Navigate to MyPack Portal >...
How do I invite a supplier to PaymentWorks? To invite a supplier to PaymentWorks or to determine the invitation status of a supplier, follow the instructions outlined in...
How do I know if a payment has been sent to the supplier? Example of where a supplier has been noticed to take payment and has done so: Read More: Virtual Payables for...
How do I know if a supplier has banking information on file? Supplier banking information is only visible to the supplier and to NC State’s Supplier Onboarding & Information Management team. If...
How do I know if a supplier is a Virtual Payables supplier? To determine if a supplier is a participant in the Virtual Payables program, Navigate to the Financials System Homepage. In...
How do I know if my request to update a supplier’s remittance address has been processed? Once a vendor has added their remittance address and it is approved by the Supplier Onboarding Team, the requestor will...
How do I process a foreign supplier invoice that is in foreign currency? If the cost of the foreign item is $5,000 U.S. dollars or higher, a requisition must be submitted for processing....
How do I remove supplier invitations in PaymentWorks? Email invitations for suppliers to join PaymentWorks cannot be deleted. Once an invitation has been sent, that particular invitation cannot...
How do I search for a supplier in the contracts portal? To locate a Supplier ID in the Contract Portal, follow the instructions outlined in the Supplier Information Manual (for Campus). If...
How do I submit a W-9 form? For instructions on how to generate and submit an electronic W-9 form to PaymentWorks, please refer to the Supplier Onboarding...
How do I update a supplier’s information in the voucher system? Suppliers who are already connected to the PaymentsWorks system can make general updates to supplier information in the Supplier Portal....
How do update a remittance address in PaymentWorks? Once a vendor has been connected in PaymentWorks through the process outlined in Chapter 2 of the Supplier Information Manual...
How does a supplier provide their banking information? A supplier can enter their banking information in PaymentWorks, NC State’s supplier information management system, during the registration process. They...
How long is the PaymentWorks registration process? The time required to process and approve a PaymentWorks registration depends on the information provided. After suppliers complete the registration...
If a vendor fills out a W-8EXP form will they also need to provide ACH information? A W-8EXP form is used for a foreign supplier to provide their tax information. It is not related to their...
Is a W-9 needed to pay a supplier for royalties? Yes. If making payments for a royalty type payment, a W-9 is needed to set up a new supplier vendor....
Is there a Supplier Information Manual? Yes. There are two resources for Supplier Information management:
What is a W-9 form? The W-9 is an IRS form used to request a Taxpayer Identification Number and Certification.
What is PaymentWorks? Starting July of 2021, NC State partnered with PaymentWorks, a third-party onboarding platform that eliminates the risk of business payments...
What is the Virtual Payables program? Virtual Payables is one of the three preferred electronic payment mechanisms for non-MarketPlace suppliers. The supplier is provided a dedicated...
When would it be beneficial to set up a one-time supplier? One-Time Suppliers are used to issue a one-time payment for: Refunds Non-NC State student payments Interview reimbursements Scholarship donor payments
Who can I contact for help with PaymentWorks? If you have questions about the PaymentWorks system. please contact supplier_onboarding@ncsu.edu. PaymentWorks support and information can also be found in...