Am I allowed to send/receive hazardous materials/dangerous goods through FedEx? Shipping hazardous material and shipping with dry ice requires special documentation by the shipping company. Before shipping hazardous material, you...
Can I have items shipped to my home? Purchasing business-related items and shipping them to your home is not allowed. The Ship to and the Pick up Location...
Can I use FedEx Shipping Manager for LTL freight? Yes. However, LTL (Less than Truckload) Freight Services must be purchased outside of MarketPlace. This type of freight is for...
Can I use my PCard to order and ship supplies to other work locations? Yes. Books, supplies and other meeting materials needed off-campus can be paid for with a PCard and shipped directly to...
Can I use my PCard to ship a package? Yes. However, the university discount will not be applied. Ship your packages through the MarketPlace to take advantage of the...
Can I use the university’s master account number for the billing of shipping charges at a FedEx store? No. Unauthorized use of NC State’s FedEx Master Account amounts to misappropriation of state property and is strictly prohibited. Ship your...
Do I have to use FedEx for shipping services? No, you do not have to use FedEx for shipping services. Non-marketplace shipments paid by PCard will not receive the...
Does FedEx offer shipping flat rates? Yes. Please visit FedEx “One Rate” for information on flat-rate shipping. To take advantage of the university discount, make sure...
Does the university provide customs clearance services? Yes. All orders for equipment from foreign suppliers must be cleared through U.S. Customs before they can be delivered to...
How do I add/delete Project IDs on the Fedex.com Reference List? After your SAR Administrator has established your shipper Role, you will be able to update the Fedex Section in My...
How do I get MarketPlace Shipper access? Before you can gain FedEx Shipper access , you will need to make sure that the following steps are successfully...
How do I get the FedEx Shopper/Shipper Role? Gaining FedEx Shopper/Shipper access requires two steps: STEP 1: Confirm with your SAR Administrator that: STEP 2: Set Up the...
How do I initiate a FedEx shipment? For step-by-step instructions on how to initiate FedEx shipments, please refer to the Shipping and Receiving Manual > Shipping with...
How do I make a FedEx payment? If the FedEx shipment was initiated from the MarketPlace, the payment is processed automatically. No additional action is needed. If...
How do I reset my Fedex.com password? There are two options to reset the FedEx password: Use the reset password option on the Fedex.com sign-in screen. Submit...
How do I send a bulk shipment with FedEx? Bulk shipments are not available through FedEx at this time. If you frequently need to send bulk shipments, there are...
How do I send mail through University Mail Services? University Mail Services strives to provide courteous, cost-effective, high-quality mail services to our customers. They work exclusively with the United...
How do I track a FedEx shipment? To track the status of your shipment, follow the instructions outlined below. Navigate to FedEx.com > Tracking. Enter the Tracking...
How do I update the FedEx section in MyPack Portal? Once your SAR Administrator has set up your Shipper/Shopper role, you will be able to update the My Profile FedEx...
How to create a reverse shipping label ? A FedEx Reverse Label is used to pay for shipping charges for packages that are sent to campus. To create...
I am getting a FedEx error message. What should I do? FedEx error messages can occur for various reasons. If you receive an error message from FedEx, submit a Help Desk...
I am unable to login to FedEx with my credentials. What do I do? Contact the Help Desk at help@ncsu.edu.
What is the Fedex Master Account Number? The FedEx Master Account Number is only available for Procurement & Business Services FedEx Administrators. If you need to pay...
Which FedEx shipping services are available through Marketplace? The FedEx Shipping service types available through the MarketPlace are: First Overnight Priority Overnight Standard Overnight FedEx 2Day AM FedEx...