Can an honorarium be paid as a one time supplier payment? No because, Honorariums are considered income to the recipients. All recipients of honorariums must register with NC State through the...
Can an invoice be paid using a PCard? Yes. However, it is the cardholder’s responsibility to verify that the source and use of funds are within the Spending...
Can I submit a statement in the place of an invoice? This is not allowed. A supplier issued invoice is required.
Can I update an invoice to be the correct amount for an ePayables supplier? No, this is done by Card Services. To change an invoice for an ePayables supplier, contact Card Services at (919) 515-6130...
Can services be provided by a one-time supplier? Suppliers who provide a service may not be added as a one-time vendor. Instead, the supplier should be sent an...
Do existing vendors keep their Supplier ID after connecting in PaymentWorks? Yes, existing vendors will keep their Supplier ID after registering with PaymentWorks. In some cases, such as a change in...
How are non-MarketPlace suppliers paid? The available payment mechanisms for non-MarketPlace suppliers are the following, in order of preference: PCard: The Procurement Card (PCard) is...
How can I add an address to my accounts receivable customer? Related Knowledge Base Article: Read more: The AR Online Billing Manual can be found on the Controller’s Office page under...
How do I invite a supplier to PaymentWorks? To invite a supplier to PaymentWorks or to determine the invitation status of a supplier, follow the instructions outlined in...
How do I know if a payment has been sent to the supplier? To find out if a payment has been sent to a supplier, follow the steps outlined below. If there is...
How do I know if a payment has been sent to the supplier? Example of where a supplier has been noticed to take payment and has done so: Read More: Virtual Payables for...
How do I know if a supplier is a Virtual Payables supplier? To determine if a supplier is a participant in the Virtual Payables program, Navigate to the Financials System Homepage. In...
How do I know if my invoice has been paid? To find out if a supplier invoice has been paid, follow the steps outlined below. Go to MyPack Portal. From...
How do I know when my PO invoice has been processed for payment? To find out if a Purchase Order has been process for payment, please follow the steps outlined below. Log into...
How do I pay for University Storage? Billing for University Storage space is processed via the Service Unit Billing process. Service Unit Billing payments are automatically drafted...
How do I remove supplier invitations in PaymentWorks? Email invitations for suppliers to join PaymentWorks cannot be deleted. Once an invitation has been sent, that particular invitation cannot...
How do I submit a Foreign Wire Request? Complete and submit the appropriate foreign wire transfer form located under Forms/Wires on the Controller’s Office website.
How do I update a supplier’s information in the voucher system? Suppliers who are already connected to the PaymentsWorks system can make general updates to supplier information in the Supplier Portal....
How do I verify if my MarketPlace order has been paid for? To verify if your MarketPlace order has been paid for, follow the steps outlined below: Go to MyPack Portal. From...
How do update a remittance address in PaymentWorks? Once a vendor has been connected in PaymentWorks through the process outlined in Chapter 2 of the Supplier Information Manual...
How do we pay a foreign supplier who requests a wire transfer payment? Complete and submit the appropriate foreign wire transfer form located under Forms/Wires on the Controller’s Office website. Send the completed...
How do we pay honorariums? An honorarium is a monetary token of appreciation in lieu of payment for services. The department receiving the service will...
How long does it take for a PO invoice to pay? Allow five to seven business days (non-peak processing times), from the date the invoice is received in AP for processing....
How long is the PaymentWorks registration process? The time required to process and approve a PaymentWorks registration depends on the information provided. After suppliers complete the registration...
I disagree with the amount due on an invoice for an ePayables supplier. What do I do? Contact Card Services at (919) 515-6130 or ncsu_epay@ncsu.edu and provide the following information: Voucher ID Copy of the invoice displaying...
If a vendor fills out a W-8EXP form will they also need to provide ACH information? A W-8EXP form is used for a foreign supplier to provide their tax information. It is not related to their...
The supplier wants to be paid through ACH instead of ePayables. What do I do? Send an email to ncsu_epay@ncsu.edu and provide the following information: Supplier name Vendor ID Card Services will deactivate the supplier...
What are the PCard roles and responsibilities? There are four different roles for the card services program, each of which has its own specific responsibilities: Cardholder responsibilities...
What documentation is required to pay a foreign entity? A current signed W-8BEN-E Form is required to process payments for foreign entities. Depending on the type of payment, taxes...